Shipping & Returns
- Shipping & Returns
We prepare and ship all of our 100% natural products with the highest standards of quality and purity so that you and your family can feel confident using every one of our products. Once a product has been shipped to another location, however, we can no longer attest to the handling and purity of the item. Due to safety and hygiene concerns, this merchandise cannot be restocked or resold. We take pride in all of our products and firmly believe that you will be delighted with your purchase, however, it is for these safety reasons that we are unable to accept returns.
It is our goal to provide you with the finest natural products, speedy shipping, and top notch customer service. We want you to be happy with everything you purchase from Back to Basics Naturals. In the unlikely event that you are dissatisfied with your online purchase, we’re here to help. If you are unhappy with any of our products, please contact us within 7 calendar days of the delivery of your shipment and we will gladly work with you to try to make your experience a positive one.
We double check each order before it is shipped out, but if we made a mistake with your order, please contact us immediately and we will make it right. If you received an extra item in your order, just drop us an email to let us know and keep the item for yourself or share it with a friend.
If you have allergies or skin sensitivities, carefully review the individual product ingredient lists before you make your purchase. If you are unfamiliar or concerned with any of the listed ingredients, test the product on a small area before using and discontinue use if irritation occurs.
We currently ship to addresses located in the United States. Orders will be shipped within 2 business days using United States Postal Service (USPS) Priority Mail. We use flat rate shipping based on your merchandise total.
U.S. addresses inside the continental United States:
$8 shipping on orders up to $65.00*
FREE shipping on orders over $65.00*
U.S. addresses outside the continental United States:
$13 shipping on orders up to $50.00*
$17 shipping on orders from $50.01 to $125.00*
$5 shipping on orders over $125.01*
*Total prior to tax and shipping costs.
Be Natural. Be Healthy.™